Whether you’re checking messages in CMS or replying straight from your inbox, we’ve made things simpler. These updates help you spot what’s new faster, see more context when a collector reaches out, and keep conversations moving with less effort.

What’s new

In CMS: Conversations Filters and Design Improvements

• Find it faster: New filters by Type (Inquiry/Offer), Status (Awaiting reply, Replied, Dismissed), and Artwork title.

• Scan at a glance: Clearer preview states show what’s unopened, opened, and what you’re currently reading.

• Small fixes, smoother flow: Polished layout (including left-aligned panel) make it easier to triage quickly.

In your inbox: Inquiry and Response Email Updates

• Key details up front: Shipping questions, budget, and other info now surface right at the top.

• More context when available: Prominent Collector Profile info (name, location, budget) helps you reply in a personal way.

• Cleaner design: Easier to read and respond—especially on your phone.

Why it matters

• Less hunting. See what’s new without digging.

• Faster, more personal replies. Key collector info comes to you, so you can craft a personal response.

• Support for different workflows. Whether you reply in CMS or by email, both experiences are now clearer and easier to use.

Get started

• Open Conversations in CMS to try the new filters and cleaner preview styling.

• Check your inbox—emails from collectors now highlight what matters most.

• Share feedback with your Artsy Liaison to help us keep improving.